Dynamics 365 Sales
Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. You can also create marketing lists and campaigns, and follow service cases associated with specific accounts or opportunities.
Dynamics 365 Marketing
Dynamics 365 Marketing empowers marketers with a wide array of tools that help take control of and manage your organizations entire customer marketing strategy. Lead generation and scoring tools help you effectively identify and target potential customers and help you turn them into business relationships. Easy to use drag and drop tools help you quickly create dynamic marketing content and create automated customer journeys.
Dynamics 365 Customer Service
Customer service is a key aspect of an organization’s customer engagement strategy. Your customers perception of you is often directly tied to the service that you are providing them. As an organization it’s important that you find out what your customers’ expectations are as well as understand what they consider to be good customer service. Once you better understand what your customers are expecting, you can more effectively implement a strategy to servicing your customers. Microsoft Dynamics 365 Customer Service has many features that organizations can use to manage the services they provide to customers.
